Privacy Policy
Last updated: June 1, 2025
Shah Art Jewellers (“Shah Art,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://shahartjewellers.com (the “Website”) or make a purchase. By accessing or using our Website and Services, you agree to the practices described below. If you do not agree with any part of this policy, please do not use our Website or place an order.
1. Information We Collect
1.1 Personal Information: We collect personal information you voluntarily provide when you create an account (name, email, password), place an order or request a quote (billing address, shipping address, phone number, payment details), subscribe to newsletters (email), contact customer support (chat transcripts, email), or participate in promotions or surveys (name, email, survey responses).
1.2 Payment Information: When you make a purchase, payment is processed through secure, encrypted channels (e.g., Razorpay, Stripe, UPI). We do not store full credit card or bank account details on our servers.
1.3 Automatically Collected Information: We use cookies, web beacons, and similar tracking technologies to collect data about your device and browsing activity, including IP address, browser type, operating system, pages visited, date/time stamps, referring/exit pages, time spent on pages, clickstream data, and search queries. This non-personal information helps us improve site performance, analyze traffic, and personalize your experience.
2. How We Use Your Information
We use the information we collect for order processing and fulfillment (verifying payment, shipping, communicating order status); account management (maintaining your Shah Art account, processing returns/exchanges); customer service (responding to inquiries and support requests); marketing and communications (sending transactional emails and promotional content, only if you opt in; you may unsubscribe anytime); performance improvements (analyzing website usage to optimize navigation and recommendations); legal and compliance (complying with laws, preventing fraud or abuse).
3. Cookies & Tracking Technologies
3.1 What Are Cookies? Cookies are small text files that recognize repeat visitors, store preferences, and track site usage. We use essential cookies (for shopping cart, account login), performance and analytics cookies (anonymous data via Google Analytics), and marketing cookies (delivering relevant ads or promotions via Facebook Pixel).
3.2 Managing Cookies: You can manage or delete cookies through your browser settings. Disabling certain cookies may affect your ability to use parts of our Website or personalize content.
4. Disclosure of Your Information
4.1 Third-Party Service Providers: We share your personal information with trusted third-party partners who perform services on our behalf, such as payment processors (Razorpay, Stripe), shipping providers (DHL, Aramex), marketing platforms (Mailchimp), and IT hosting and security vendors (AWS, Cloudflare). These parties have access only to the information necessary to perform their services and cannot use it for other purposes.
4.2 Legal Requirements: We may disclose your personal information if required by law or if we believe such disclosure is necessary to comply with legal obligations, protect our rights or safety (or those of others), or investigate fraud or security breaches.
4.3 Business Transfers: If Shah Art Jewellers undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity under terms consistent with this Privacy Policy. We will notify you of any material change in ownership or use of your information.
5. Security of Your Information
We implement industry-standard security measures to protect your personal data, including encrypted connections (HTTPS/SSL), secure data storage with firewalls and access controls, and regular security audits. However, no data transmission over the internet or electronic storage can be guaranteed completely secure. You acknowledge that you provide your personal information at your own risk, and we disclaim liability for unauthorized access or breaches beyond our reasonable control.
6. Your Rights & Choices
6.1 Access & Correction: You may log in to your account at any time to view, update, or correct your personal information. If you need assistance, contact us at support@shahartjewellers.com.
6.2 Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by clicking “Unsubscribe” in any marketing message or emailing support@shahartjewellers.com. We will still send you transactional emails (order confirmations, shipping notifications).
6.3 Delete or Close Account: To delete your account or request removal of your personal data, send a written request to support@shahartjewellers.com. We will review and comply unless retention is required by law.
6.4 Do Not Track Signals: Our Website does not currently respond to “Do Not Track” browser settings. You may disable cookies manually as described above.
7. Children’s Privacy
Our Website and Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. If we learn that a child under 18 has provided information, we will promptly delete it. If you believe we may have collected data from a minor, contact support@shahartjewellers.com.
8. Third-Party Links & Embedded Content
Our Website may include links to third-party sites and embedded content (e.g., social media, YouTube). These third parties have their own privacy policies. We are not responsible for their content or practices and encourage you to review their policies before using their sites or services.
9. Retention of Your Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (e.g., tax, accounting), resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it.
10. International Transfers
If you access our Website from outside India, your information may be transferred to, stored, and processed in India (where our servers and service providers are located). By using the Website, you consent to this transfer.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in practices or applicable laws. Revised policies are posted on this page with an updated “Last updated” date. Continued use of the Website after changes constitutes acceptance of those updates. Please review this page periodically.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or how we handle your data, contact:
Shah Art Jewellers
Email: support@shahartjewellers.com
Phone: +91 XXXXXXXXXX
Address: Unit No. 3033, 3rd Floor, Currency Tower, Raipur, Chhattisgarh 492001
Thank you for trusting Shah Art Jewellers. We value your privacy and are dedicated to protecting your information.
